If you’re wondering “is GetYourGuide legit?”, the short answer is yes.
GetYourGuide is a legitimate booking platform for tours, attraction tickets, transfers, day trips and experiences. We’ve used it many times ourselves across different trips, including Disneyland Paris tickets, Iceland transfers, Budapest activities, Tivoli Gardens tickets, a Seine river cruise in Paris, a Vespa and sidecar tour in Rome, and a pasta making class in Rome.
That said, GetYourGuide is a marketplace. This means GetYourGuide is the platform you book through, but many activities are run by local tour providers.
So while we do use and recommend GetYourGuide, it’s still important to check the reviews, cancellation terms, meeting point and what’s included before booking.
This guide shares our honest experience of using GetYourGuide, how it works, whether it’s safe, how cancellations work and what to check before you book.
Most questions about GetYourGuide come down to one thing: can you trust it with your money and bookings? We’ll cover that clearly below.
Quick note before we begin. This blog may contain affiliate links. This means we may earn a small commission if you make a booking through them, at no extra cost to you. We only recommend things we have used ourselves or genuinely think are helpful for planning a trip.
Yes, GetYourGuide is legit.
It is a well-known travel booking platform used for tours, attraction tickets, transfers, day trips and experiences around the world.
GetYourGuide says it offers over 150,000 experiences in more than 12,000 cities, with traveller reviews to help people compare options before booking.
In our own experience, we’ve found it easy to use, especially for city breaks, family trips and short visits where we want everything organised in advance.
GetYourGuide is an online platform where you can search for and book travel experiences.
These can include:
Instead of searching lots of separate company websites, you can compare options in one place.
You can usually see the price, duration, meeting point, cancellation policy, reviews and what’s included before you book.
Yes, we’ve found GetYourGuide safe to use.
We’ve booked through both the website and the app, and all of our booking confirmations, tickets and vouchers have been easy to access.
GetYourGuide also has a booking system where vouchers are sent by email and can be found in the app. Their contact page also explains that bookings can be managed using your booking reference and PIN.
For us, the app is one of the things that makes it useful. When we’re travelling, especially on short trips, it’s handy having tickets, meeting points and booking details all in one place.
We’ve used GetYourGuide a lot over the last couple of years, both in the UK and abroad.
Some of the things we’ve booked include (where relevant I've linked our blog on this experience so you can see what it was like) :
Disneyland Paris tickets
Quad biking in Marrakech
A Manchester food tour
The Crystal Maze Experience
Alcotraz immersive cocktail experience
Sky Lagoon in Iceland
Airport bus transfers in Reykjavik
A Budapest river cruise
A Budapest Segway tour
Tivoli Gardens tickets in Copenhagen
A traditional flamenco show in Barcelona
A River Seine cruise in Paris
A Vespa and sidecar tour in Rome
A pasta making class in Rome
A Norwegian cruise tour
Chamonix, Mer de Glace and Aiguille du Midi tickets
The biggest reason we use GetYourGuide is convenience.
When you’re planning a trip, especially with kids or on a tight schedule, it’s useful to have tours and tickets organised before you go.
We like that you can usually see:
It’s also useful for popular attractions where you don’t want to turn up and hope for the best.
We’ve used it for both big-ticket attractions and smaller experiences, and most have been smooth and easy to manage.
In our experience, yes.
Every booking we’ve made through GetYourGuide has worked as expected. Tickets have arrived, vouchers have been accepted, meeting points have been clear and the app has been easy to use.
But this is the important part.
GetYourGuide is not always the company running the tour.
It works with different local operators, so reliability can depend on the individual activity provider.
That’s why I always check the reviews on the specific activity before booking. I don’t just look at the overall GetYourGuide brand.
Before booking anything on GetYourGuide, I’d always check:
The most recent reviews
The meeting point
The cancellation policy
Whether hotel pick-up is included
What language the tour is in
Whether it is suitable for children
What happens in bad weather
Whether tickets are instant confirmation
Whether you need to print anything
Exactly what is and isn’t included
This is especially important for tours, transfers and day trips.
For attraction tickets, it’s usually more straightforward, but I’d still check the time slot, entry rules and cancellation policy.
Many GetYourGuide activities offer free cancellation, but not all of them.
This is one of the main reasons we use it, especially when booking ahead.
GetYourGuide says that if you cancel within the cancellation policy, refunds go back to the same payment method, and they note it can take at least 3 to 5 business days to show on your card or account.
We’ve personally cancelled activities through the app before when plans changed because of rail strikes in Italy and weather disruption affecting another trip.
For us, it was very easy. We cancelled in the app, didn’t need to speak to anyone, and the money came back quickly.
But always check each individual activity, because not every booking has the same cancellation terms.
Not always.
Some GetYourGuide activities offer a “reserve now, pay later” option. According to GetYourGuide’s terms, this is only available for selected activities, and where it applies, payment is usually taken 72 hours before the activity starts.
This can be really useful if you’re planning a trip in advance but don’t want to pay for every activity immediately.
However, some tickets and high-demand attractions require payment upfront.
We’ve found this especially common with certain attraction tickets, where full payment is needed at the time of booking.
Yes, we’ve found GetYourGuide useful as a family.
When travelling with children or teens, I like knowing the timings, meeting point and reviews before we book.
It’s especially handy for:
For us, the main benefit is reducing stress. If we only have a short time in a city, I don’t want to waste half the trip figuring things out when we arrive.
Not always.
Sometimes booking direct with the attraction or tour company can be cheaper.
But GetYourGuide can be better when:
I don’t think it needs to be one or the other.
We often compare both, then choose whichever option gives the best mix of price, flexibility and convenience.
GetYourGuide and Viator are both large platforms for booking tours, tickets and experiences.
We’ve used GetYourGuide more often, mainly because we like the app, the layout and the flexibility on many bookings.
But the best option depends on the activity.
Before booking, I’d compare:
Sometimes the same activity appears on more than one platform, so it’s worth checking both.
No, GetYourGuide is not a scam.
It is a legitimate platform.
But like with any marketplace, the quality of the experience can vary depending on the local provider running the activity.
This is why reviews matter.
If an activity has very few reviews, unclear details or poor recent feedback, I’d be cautious. That doesn’t mean GetYourGuide itself is unsafe, but it does mean that particular activity may not be the best choice.
Most of our experiences have been positive, but it’s still worth knowing what could go wrong.
Possible issues include:
This is why I always recommend checking the recent reviews, not just the star rating.
Recent reviews usually tell you far more than the overall score.
For us, yes.
We wouldn’t use it for everything, but we do use it regularly.
It’s especially good for trips where we want to book activities in advance, compare reviews quickly and keep everything organised in the app.
We’ve used it for city breaks, family trips, theme park tickets, tours, transfers, food experiences and cruises. Overall, it’s made trip planning easier.
Yes, and we already have.
We’ve used GetYourGuide for a wide range of trips and experiences, from Disneyland Paris tickets to Iceland transfers, Tivoli Gardens, Paris river cruises, Rome tours and food experiences.
For us, it’s a legitimate and useful platform, especially when flexibility and convenience matter.
But I’d always treat it like a booking marketplace.
Check the individual activity. Read the recent reviews. Look carefully at the cancellation policy. Make sure you know where to go and what’s included.
If you do that, GetYourGuide can be a really helpful way to book tours, tickets and experiences.
Browse GetYourGuide activities here
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